FAQ

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How often should I schedule my home cleaning?

It depends on your needs. Many people opt for weekly or bi-weekly services. If you have a large home or pets, weekly cleanings may be more appropriate.

What is included in the cleaning service?

Typically, basic services include:

Surface cleaning
Vacuuming and mopping floors
Bathroom and kitchen cleaning
Dust removal
Additional services can be arranged, such as window cleaning or tidying.

Do you bring your own cleaning products?

Yes, most services bring their own products and equipment. However, it is also possible to use the client’s preferred products if requested.

How long does a cleaning take?

The time will vary depending on the size of your home and how dirty it is. In general, it takes between 2 and 4 hours for an average-sized home to be completely clean.

Do I need to be home during the cleaning?

It is not necessary, but it depends on your preference. Many clients provide a key or access code for added convenience.

Can I request personalized services?

Yes! You can discuss your specific needs, such as cleaning appliances, organizing closets or specific areas.

How are prices calculated?

Most companies charge by the hour or by the size of the home and level of cleaning. Additional services may incur additional costs.

Are the employees trustworthy?

Yes, professional cleaning companies conduct background checks and train their employees to ensure safety and quality.

Do you offer a satisfaction guarantee?

Yes, many companies offer a guarantee. If something isn’t done as expected, the cleaning will usually be redone at no additional cost.

Do you clean on weekends or holidays?

Some companies offer services on these days, but it is booked in advance due to high demand.

Some Feedback

Happy Client Says About Our Company

“I cannot recommend Flávia’s House Cleaning enough! From the first time I used their service, I was impressed with their attention to detail and professionalism. My home has never been so clean and organized! They took care of every nook and cranny, from the most visible surfaces to the hard-to-reach areas. Plus, the products they used left a fresh, pleasant scent without any harsh chemical smells. Scheduling was super easy, and Flávia was very attentive in customizing the service to my specific needs. It’s such a relief to be able to trust such a competent and honest team to take care of my home. Thank you, Flávia’s House Cleaning, for making my life so much easier!”

Patrícia S.

Satisfied Customer.